If no one knows your product or service exists, it matters not how exceptional or useful it is. Every business needs to focus some of their energy on increasing brand awareness. This is done in various ways, but one of the primary ways to achieve it is through carefully planned marketing efforts.
If no one knows your product or service exists, it matters not how exceptional or useful it is. Every business needs to focus some of their energy on increasing brand awareness. This is done in various ways, but one of the primary ways to achieve it is through carefully planned marketing efforts.Today I wanted to start off with a very controversial topic, the difference between clients and consumers. First and foremost there is a difference, and the difference lies in their definition:
• Client -a person or organization taking advice from a solicitor, accountant, or other professional person
• Consumer-somebody or something that consumes something by eating it, drinking it, or using it up
I am going to stretch the definition of client a bit and say that your business is a professional establishment, you have liability and people come to you for a good or service…to me that makes them your client. It doesn’t matter what the product or service is, you are a professional entity ( it says so on your business license)…so you have clients. Consumers on the other hand do just that; they take, they consume and use whatever it is completely…in short they give nothing back. So given the choice between the two options would you rather sell to clients or to consumers?
This is important because your marketing strategy sets you up to sell to either, it matters most specifically where you get your customers from , and what the pricing strategy is for your product or service. A consumer will look for the one time sale at the lowest price, they only want to take. They do not see the value in your brand or your business and want to leave you with the least amount of money that they can and only return if you can provide that again and again, in short there is no loyalty. On the alternative side of the coin there are clients, and clients come back to a professional and value their advice or product, they give relative the value they are getting from the service ( when is the last time you saw the cheapest solicitor…and only saw them once), that makes you a client.
As you move forward in your business and set your policies you have to ask yourself whether you are attracting consumers or clients with your efforts, and if the answer is consumers then you had best change the direction and strategy of your product…placement because as noted in the definition they will leave nothing behind for you to sustain yourself on, they will consume you. On the flip side clients will give relative to your worth, they will reciprocate in the relationship and will make you a better company through their interaction.
How Consumers Connect
Advertising is everywhere these days. No sooner did the first free smart phone app hit the market then there was a banner ad running across it asking you to “click here”. Today even on the internet article directories are littered with hyperlinked text that points you to one product or another, or someone selling you the latest “make money from home scheme”. Google has made this a bit worse by creating targeted “ad words” that now do not even permit me the luxury of ignoring the message outright…because I may just be interested in it. But what really is missing in the barrage of advertising is any real connection to any of the brands that we are being assaulted with.
As an example when the traditional media outlets were run by the major player, companies that advertised were large, well known and had the money to advertise on television, radio, and major newspaper print runs. We connected with the companies because we all know them, and we knew what they were about. However in this age of social media marketing I can get an ad from a company on the other side of the world offering to sell me a service that I really cannot relate to. One stop on my browser window brings up a whole host of shoe selling companies (who are all probably selling the same shoe) but are marketing it under twenty different storefronts and twenty different labels…so what is a modern brand to do?
The answer is ride the wave of the blog, people love to read a story….so tell them the story of your brand. American T shirt makers “Life is Good” have done this from the beginning and the groundswell has been enormous. As a retailer you need to let them know that you are just like them, you struggle as well… tell them your story. Big companies that are well funded have been doing this for years with the wealthy, they tell the story of their privileged starts and their long line of success dating back to the early century….why can’t every other brand do this as well? With so many players in your market and so much information market by telling the story first and then deliver the goods second, because the emotional responses caused by an affiliation with a brand will lead to increased sales. A mere price differentiator will lead to a one time sale, but if the client is willing to buy on price alone, is he or she really the best client for your business to have.
